Problems trying to install Dewdropz?
Written byJess
Last updated
10 months ago
by Jess
THe first point of call is to reach out to us. We don;t want you to feel we are throwing you a help page to deal with it yourself, so please do reaach out to us at [email protected] and we will be happy to assist you.
We have made the process to install Dewdropz as easy as possible for you, however, every now and again a potential new user will say they are having issues trying to install the app or they just can't install Dewdropz. In many circumstances, especially in large organizations, this is usually due to a setting for how Teams has been setup. We put together this to help you (or the Teams admin) get over these hurdles. Please note: the Teams admin is not the same as the team owner. The team admin is usually someone in IT that has the required permissions to change how Microsoft Teams works.
Can you see the app in Microsoft Teams App store?
When you search the Teams app store but no results are returned. This is most likely due to the app(and it may be all third-party apps) being blocked for you or your whole organization. In this case, you will need to reach out to your Teams admin to enable the app. Details of how it can be unblocked are listed below.
You can see the app, but it does not say "Add to team", instead it says "Request".
In this scenario, the app is visible to you but you don't have the required permissions to add an app. You may have been granted no permissions to add an app or permission to only add specific apps allowed by your organization. You can click on the request button but at the time of writing this, Microsoft does not provide admins with notifications that the request was made so it would be best to get in touch with your IT Teams admin to allow the app to be installed or install on your behalf. The steps for this are outlined below.
You get an error message saying the app is blocked or that you don't have the required permissions.
This could be for various reasons and again, it's best to ask your Teams admin to address this.
You are not the owner of the team
We have seen issues sometimes when someone tries to add an app but isn't the owner of the team they are adding the app to. In this case, it's best to ask someone who is listed as an owner in that team to add the app or to make you an owner as well. If this doesn't work, then as per our getting started guide, create a team of your own to install the app.
Unblocking an app
There are usually 3 ways in which an app is blocked in Microsoft Teams. Please check all 3 options.